Are you ready?

Are you ready to take your organization to the next level? Are you ready to improve and personalize citizen relations?  Are you ready to be better equipped to handle an emergency?

If you’re not, you ought to be. It’s 2018 and times have changed. Your citizens and staff want and deserve the best technologies and efficiencies. And you want to be set for any situation.

Let’s talk cloud-based technology. It has become a commonplace term, but does everyone really understand what it means and why it is so important? Simply put, to be cloud-based means that applications and assets are available to users at any time via the internet. The internet is accessible anywhere 24/7/365. With the cloud, you host a software platform via the internet. Your information is there wherever you are (if you have internet access), just like the internet.

Benefits of cloud-based technology:

  • Your data is accessible from anywhere
  • Retrieve all of your applications (without having to download them on multiple computers)
  • Ability to communicate with staff and the community in any circumstance

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Being connected, staying informed, and improving flexibility with the latest technology will help you and your community prepare, respond, and adapt for whatever comes along.

We can help get you where you need to be. Our Mitchell Humphrey & Co. FastTrackGov® software was designed to meet the needs of both your organization and your citizens with exceptional software and services. Our integrated solutions are adaptable and are with you wherever you and your citizens are. With just a click.

Lending a helping hand – charitable giving

Charitable giving is a great way to connect within your community and with fellow coworkers. But more importantly, charitable giving helps people that are in need for one reason or another (job loss, illness, etc.). Charitable giving by definition is the act of giving money or other items of value to charitable organizations without expecting anything in return. That’s where Circle Of Concern comes in.

Circle Of Concern Food Pantry in west St. Louis County serves thousands of people of all ages every year. Their goal is to “provide a variety of resources that empower individuals and families to become self-sufficient.” Their main focus is to provide food for struggling families, but they do more. Circle offers financial support, scholarships, job mentoring, children’s programs, and holiday events.

Mitchell Humphrey & Co. is proud to support COC with an annual food drive at the office. Collecting all sorts of canned food, boxed meals, and personal care items to help stock the shelves at the food pantry. “We feel fortunate to be able to help out in our community. Circle Of Concern is a remarkable organization that works with, provides for, and guides families in crisis. That is something we want to be a part of,” stated Kim Schaefer, CPA, President and Chief Operating Officer.  “The Circle of Concern vision is to improve every life in our community by reducing hunger and poverty. We are more than happy to help.”

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Circle Of Concern. Care. Compassion. Charity. Courtesy. If you’d like to learn more or donate, visit www.circleofconcern.org or call (636) 861-2623. A little goes a long way…and can make a world of difference.

Florida bound for BOAF – Booth #26

Next stop on the MH&Co. trade show circuit is the Sunshine State.  We are very excited to be exhibiting at the 2018 Building Officials Association of Florida Annual Conference & Expo in Orlando June 4-5. Building officials and inspectors, plans examiners, and building code compliance experts throughout the state will gather at this professional development conference which includes a 2-day expo.

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We look forward to the opportunity to share our MH&Co. story, and how our web-based software products can really connect – a city to their citizens, and staff within an organization. Attendees will learn all about our FastTrackGov® (FTG) solution, developed especially for state and local governments. Simply put, it is an easy-to-use suite of software for:

  • Licensing
  • Inspections
  • Permitting/Land Management
  • Code Enforcement/Case Management
  • Citizen Interaction
  • And more

It allows for less paperwork and faster communication, improved efficiency and greater productivity. The fully automated FTG makes for better citizen service thanks to real-time access to all information and the convenience of being online.

Not to spoil the surprise but we’ll be doing demos both days, giving away some cool palm trees-Orlandoswag, and there’s even a chance to win a $100 gift card. You’ll definitely want to stop by.

If you can’t make it, don’t worry. Just give us a call at 314-991-2440 and we can take you through a one-on-one demonstration. Or schedule one here: http://www.mitchellhumphrey.com/schedule-a-demo/.

Meet Us in St. Louis @ GFOA

The GFOA (Government Finance Officers Association) 112th Annual Conference is right around the corner and right in our own backyard. The Gateway to the West and our hometown, St. Louis, is the host city for this year’s professional development and networking event. Taking place Sunday, May 6-Tuesday, May 8, attendees can expect a wide range of exhibitors serving the needs of primarily governments including Mitchell Humphrey & Co.’s software applications.

Stop by booth #606 to chat with our top executives and learn all about MH&Co. We offer integrated web-based software solutions created for the entire organization including financial management, license and case management, community development, and online citizen services. Designed especially for governments, our software connects you and your community while streamlining the administration.

“We look forward to sharing our MH&Co. solutions with finance professionals from the US and Canada. And offer everyone a warm welcome to our great city of St. Louis,” says Jim Boyd, Manager of Client Services.

STL Arch

If you have time while you’re in town, there are a lot of fun places to visit. Here’s just a few that are worth the trip: the Gateway Arch, Saint Louis Science Center, Saint Louis Zoo, The Magic House, City Museum, Missouri Botanical Garden, Missouri History Museum, and on and on. There is much to explore in STL.

We look forward to seeing you at the show. If you can’t make it, you can schedule a one-on-one demonstration at http://www.mitchellhumphrey.com/schedule-a-demo/.

5 Reasons to Automate Processes

According to thesaurus.com, the opposite of automate is humanize. And a like word is robotize. When thinking about automating processes, I don’t really think humans vs. robots but more along the lines of streamlining or integrating or simplifying.

There are many reasons to automate. FastTrackGov® (FTG) is a fully automated software solution for state and local governments. Which means what? It means one centralized database, improved staff efficiency, processing citizen requests faster, and less paperwork. It also means you can connect with your citizens anytime, anywhere, day or night. They are able to complete online applications for licenses and permits, submit requests and renewals, schedule inspections, and more, with the click of a button (and without ever having to leave home).

Here are five reasons to check out the automated FTG community development product line:

  1. Versatility – Real-time access to all information on each permit application AND from any location in the field from a web-enabled device.
  2. Improved communication – Being able to easily communicate with your citizens is so important. They will appreciate the convenience of online services.
  3. Efficiency – Citizen submissions are routed to the proper department/individuals electronically for review and quick resolution. (Shorter wait time).
  4. Web-based – There are no snow days with FTG. Your citizens can connect with you no matter the weather.
  5. Capabilities – Being built on the Microsoft Dynamics® CRM platform allows for data sharing, business intelligence, and desktop integration.

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Automating makes everything easier, and more efficient. With FastTrackGov, automation makes for better citizen service and greater productivity.

Designed specifically for government use, our products can serve almost every agency, department, or special district in cities, counties, and states. Give us a call, email us, or click here to learn more about automating your processes. Or schedule a demonstration here.

Come See Us @ the NJEHA Conference – Booth #206

Mitchell Humphrey & Co. is off to Atlantic City. We are exhibiting at the New Jersey Environmental Health Association 2018 Conference on March 4 & 5. Join us at booth #206. We will be sharing information on our FastTrackGov® Environmental Health (FTG EH) software. And giving away a $100 gift card.

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This web-based solution automates all types of permit applications and renewals, including:

  • Food establishments
  • Swimming pools
  • Sewer/septic tanks
  • Massage therapists
  • X-ray equipment
  • And more

It assists the code enforcement team by automatically routing complaints to the right party and/or creating a code enforcement case from a complaint. It generates inspection schedules from the FTG EH scheduling module. You are also able to enter inspection results and violations online from the field.

The FTG EH solution allows citizens and businesses to connect with you online. Interact on such matters as permit and license applications, payments, renewals, reports, including restaurant scores, complaints, requests, and questions. And most notably, at their convenience.

The entire process is more efficient and streamlined. Data can be shared among all necessary parties, you can instantly communicate with staff, management, applicants, and third parties, as well as automatically compute complex fees.

You will have complete integration with Microsoft. You can access FTG EH directly from Microsoft Outlook® and export to Excel with the click of a button. Create your own dashboards simply, share data, and invoke security when needed.

The NJEHA is a great show. Expect comprehensive seminars featuring expert speakers covering a wide range of timely subjects, a first look at new technologies, products, and services, and the opportunity to meet varied professionals. Community leaders, consultants and engineers, students, emergency responders, and township planners with be among the attendees.

We look forward to seeing you at the conference, and fulfilling all of your environmental health software needs. If you aren’t able to attend, you can schedule a one-on-one demonstration at http://www.fasttrackgov.com/contact-us/schedule-a-demo/.

Customer (Citizen) Service

Today’s world is very fast-paced and becoming more reliant on digital options. The hustle and bustle of life is quite real, and quite busy. Anything a company, organization, firm, retailer, or government center can do to ease the burden of extra tasks or having to make a trip somewhere will be seen as positive by the citizen or consumer. It’s all about customer (citizen) service, and making things easier and more convenient for them.

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FastTrackGov® Citizen Interaction software was developed to streamline processes for you and your staff, but more importantly – your citizens. It is an interactive communications system for your citizens to submit several types of requests, and more, online 24/7/365.

Virtually everything is at your citizen’s fingertips, no matter where they are. They can complete online applications for licenses, simple permits, and construction permits. Plus, they are able to check status and submit requests, schedule inspections, and even make payments, all without leaving their couch.

Your citizens will appreciate the convenience and time-savings. Your staff and you will benefit, too.

Clerks and Administrators can electronically communicate with citizens. They can automatically schedule tasks and issue notifications. They can provide fast, more efficient licensing, permitting, and payment processing.

Officials can easily analyze operational results, improve staff efficiency, as well as reduce administrative costs. AND deliver exceptional customer service by processing citizen requests faster and easier.

Interested in boosting your citizen service? Click here to learn more.