Meet Us in St. Louis @ GFOA

The GFOA (Government Finance Officers Association) 112th Annual Conference is right around the corner and right in our own backyard. The Gateway to the West and our hometown, St. Louis, is the host city for this year’s professional development and networking event. Taking place Sunday, May 6-Tuesday, May 8, attendees can expect a wide range of exhibitors serving the needs of primarily governments including Mitchell Humphrey & Co.’s software applications.

Stop by booth #606 to chat with our top executives and learn all about MH&Co. We offer integrated web-based software solutions created for the entire organization including financial management, license and case management, community development, and online citizen services. Designed especially for governments, our software connects you and your community while streamlining the administration.

“We look forward to sharing our MH&Co. solutions with finance professionals from the US and Canada. And offer everyone a warm welcome to our great city of St. Louis,” says Jim Boyd, Manager of Client Services.

STL Arch

If you have time while you’re in town, there are a lot of fun places to visit. Here’s just a few that are worth the trip: the Gateway Arch, Saint Louis Science Center, Saint Louis Zoo, The Magic House, City Museum, Missouri Botanical Garden, Missouri History Museum, and on and on. There is much to explore in STL.

We look forward to seeing you at the show. If you can’t make it, you can schedule a one-on-one demonstration at http://www.mitchellhumphrey.com/schedule-a-demo/.

5 Reasons to Automate Processes

According to thesaurus.com, the opposite of automate is humanize. And a like word is robotize. When thinking about automating processes, I don’t really think humans vs. robots but more along the lines of streamlining or integrating or simplifying.

There are many reasons to automate. FastTrackGov® (FTG) is a fully automated software solution for state and local governments. Which means what? It means one centralized database, improved staff efficiency, processing citizen requests faster, and less paperwork. It also means you can connect with your citizens anytime, anywhere, day or night. They are able to complete online applications for licenses and permits, submit requests and renewals, schedule inspections, and more, with the click of a button (and without ever having to leave home).

Here are five reasons to check out the automated FTG community development product line:

  1. Versatility – Real-time access to all information on each permit application AND from any location in the field from a web-enabled device.
  2. Improved communication – Being able to easily communicate with your citizens is so important. They will appreciate the convenience of online services.
  3. Efficiency – Citizen submissions are routed to the proper department/individuals electronically for review and quick resolution. (Shorter wait time).
  4. Web-based – There are no snow days with FTG. Your citizens can connect with you no matter the weather.
  5. Capabilities – Being built on the Microsoft Dynamics® CRM platform allows for data sharing, business intelligence, and desktop integration.

Tablet

Automating makes everything easier, and more efficient. With FastTrackGov, automation makes for better citizen service and greater productivity.

Designed specifically for government use, our products can serve almost every agency, department, or special district in cities, counties, and states. Give us a call, email us, or click here to learn more about automating your processes. Or schedule a demonstration here.

Come See Us @ the NJEHA Conference – Booth #206

Mitchell Humphrey & Co. is off to Atlantic City. We are exhibiting at the New Jersey Environmental Health Association 2018 Conference on March 4 & 5. Join us at booth #206. We will be sharing information on our FastTrackGov® Environmental Health (FTG EH) software. And giving away a $100 gift card.

green keyboard

This web-based solution automates all types of permit applications and renewals, including:

  • Food establishments
  • Swimming pools
  • Sewer/septic tanks
  • Massage therapists
  • X-ray equipment
  • And more

It assists the code enforcement team by automatically routing complaints to the right party and/or creating a code enforcement case from a complaint. It generates inspection schedules from the FTG EH scheduling module. You are also able to enter inspection results and violations online from the field.

The FTG EH solution allows citizens and businesses to connect with you online. Interact on such matters as permit and license applications, payments, renewals, reports, including restaurant scores, complaints, requests, and questions. And most notably, at their convenience.

The entire process is more efficient and streamlined. Data can be shared among all necessary parties, you can instantly communicate with staff, management, applicants, and third parties, as well as automatically compute complex fees.

You will have complete integration with Microsoft. You can access FTG EH directly from Microsoft Outlook® and export to Excel with the click of a button. Create your own dashboards simply, share data, and invoke security when needed.

The NJEHA is a great show. Expect comprehensive seminars featuring expert speakers covering a wide range of timely subjects, a first look at new technologies, products, and services, and the opportunity to meet varied professionals. Community leaders, consultants and engineers, students, emergency responders, and township planners with be among the attendees.

We look forward to seeing you at the conference, and fulfilling all of your environmental health software needs. If you aren’t able to attend, you can schedule a one-on-one demonstration at http://www.fasttrackgov.com/contact-us/schedule-a-demo/.

Customer (Citizen) Service

Today’s world is very fast-paced and becoming more reliant on digital options. The hustle and bustle of life is quite real, and quite busy. Anything a company, organization, firm, retailer, or government center can do to ease the burden of extra tasks or having to make a trip somewhere will be seen as positive by the citizen or consumer. It’s all about customer (citizen) service, and making things easier and more convenient for them.

GuyOnLaptop

FastTrackGov® Citizen Interaction software was developed to streamline processes for you and your staff, but more importantly – your citizens. It is an interactive communications system for your citizens to submit several types of requests, and more, online 24/7/365.

Virtually everything is at your citizen’s fingertips, no matter where they are. They can complete online applications for licenses, simple permits, and construction permits. Plus, they are able to check status and submit requests, schedule inspections, and even make payments, all without leaving their couch.

Your citizens will appreciate the convenience and time-savings. Your staff and you will benefit, too.

Clerks and Administrators can electronically communicate with citizens. They can automatically schedule tasks and issue notifications. They can provide fast, more efficient licensing, permitting, and payment processing.

Officials can easily analyze operational results, improve staff efficiency, as well as reduce administrative costs. AND deliver exceptional customer service by processing citizen requests faster and easier.

Interested in boosting your citizen service? Click here to learn more.

Helpful Resources

Mitchell Humphrey & Co. is always looking for helpful resource sites to share with businesses and government agencies so they can be the best they can be.

For those with financial backgrounds, such as CPA and CFO, here are a few:
Sales Report

American Institute of CPAs

Beyond BudgetingTM

CFO

Government Finance Officers Association

GovLoop

Grants.govSM

The links below can help provide you with useful information about various related industries and organizations.

businessman-using-tablet-pc

GovCentral Government Jobs, Pay Scales and You

GovLoop Social Network for Government

International Code Council

ICMA Leaders at the Core of Better Communities

Microsoft Government Employee

Sustainable City Network

To find out more about our products, visit mitchellhumphrey.com and fasttrackgov.com.

Disclaimer:  Mitchell Humphrey & Co. and FastTrackGov® cannot guarantee the accuracy of content for these sites.

The Kind of Innovation That Can Move a Community Forward

handshake in washintgon DCMitchell Humphrey & Co. recently found an article on governing.com entitled, “The Kind of Innovation That Can Move a Community Forward”.  It’s not about new technology, policy or specific reforms.  It’s about how all of the players take ownership of a common concern.   >>Read Article

Mitchell Humphrey Website · FastTrackGov Website · FastTrackGov on YouTube

TEAMING COMMUNITIES WITH THEIR CITIZENS

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Could encouraging citizens’ use of electronics be an effective means for cities and counties to deal with their economic woes?

Consider the following facts:

  • As the end of 2011 nears, cities are struggling with cuts to budgets, programs, and services; and, even, furloughs and layoffs of staff.
  • More and more citizens are utilizing the latest electronic gadgets (iPhone, iPad, or Android) to get their news, read or listen to a favorite book, trade on the stock market, or use GPS functions for directions.

Introducing:

City Web Portals:  City web portals are an efficient way to handle applications and requests.  Citizens benefit by no longer having to find time to phone or visit city hall.  There is no need to track email correspondence sent to a city department to apply for a permit or license, or a request that the city take care of some graffiti in the neighborhood park.  Communities benefit when, from the city web site, applications are completed by engaging the citizens to do the data entry, not a city staff person.  An on-line payment via credit card makes it convenient for both citizens and their communities.  Think of it as a virtual city hall.

Engaged Citizens are Happy Citizens:  As a concerned citizen, does it drive you crazy when you see something that requires the city’s attention?  Have you sent emails, phoned city hall, and yet the situation does not change?  Visiting the city’s web portal can simplify life by making requests and receiving updates all through one site.  Cities can automate requests from the back-end as it routes to the proper official within minutes, not days.

Communication Boards:  In addition to the traditional approach of citizens attending council meetings or town halls to present a request, cities should consider offering communication boards.  These on-line bulletin boards create chat communities to share ideas initiated by citizens or officials.  On-line surveys or opinion polls offer valuable information from a larger base of the community which enhances opportunities for better decision making.  Boards can also be used to find a few interested citizens for an effective on-line committee.

Consider FTG Connect®!  FastTrackGov® is the avenue you and your community should consider to create a powerful team.  This subscription-based solution for a web portal assists cities in engaging their citizens on-line via their web sites with low overhead expenses.  FastTrackGov allows a community to configure its applications to the city ordinances.  The web site portal will accept payments for licenses, permits, or other fees.  On-line messaging can be tracked and reviewed by both officials and citizens.  To learn more, visit www.fasttrackgov.com.

FastTrackGov Website  •  FastTrackGov on Twitter  •  FastTrackGov on Facebook