Customer (Citizen) Service

Today’s world is very fast-paced and becoming more reliant on digital options. The hustle and bustle of life is quite real, and quite busy. Anything a company, organization, firm, retailer, or government center can do to ease the burden of extra tasks or having to make a trip somewhere will be seen as positive by the citizen or consumer. It’s all about customer (citizen) service, and making things easier and more convenient for them.

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FastTrackGov® Citizen Interaction software was developed to streamline processes for you and your staff, but more importantly – your citizens. It is an interactive communications system for your citizens to submit several types of requests, and more, online 24/7/365.

Virtually everything is at your citizen’s fingertips, no matter where they are. They can complete online applications for licenses, simple permits, and construction permits. Plus, they are able to check status and submit requests, schedule inspections, and even make payments, all without leaving their couch.

Your citizens will appreciate the convenience and time-savings. Your staff and you will benefit, too.

Clerks and Administrators can electronically communicate with citizens. They can automatically schedule tasks and issue notifications. They can provide fast, more efficient licensing, permitting, and payment processing.

Officials can easily analyze operational results, improve staff efficiency, as well as reduce administrative costs. AND deliver exceptional customer service by processing citizen requests faster and easier.

Interested in boosting your citizen service? Click here to learn more.

Mitchell Humphrey & Co. (MH&Co.) will be at the Palace at Somerset in New Jersey on Thursday, April 6, to participate in the NJGMIS Conference.

Stop by our booth and see how MH&Co.’s FastTrackGov® (FTG) can provide an easy-to-use suite of web-based solutions for Licensing, Permitting, Code Enforcement, Inspections, Land Management, Environmental Health, Citizen Interaction, and Vehicle for Hire Regulation and Reporting.

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Our solution is built on the Microsoft Dynamics® CRM platform so data is easily shared among departments so citizens, office staff, and inspectors can work together fluidly.

MH&Co. also offers an accounting software solution, Financial Management Systems (FMS). FMS provides your organization with maximum control over data, efficiency in business processes, and the ability to make sound fiscal decisions. Additionally, FMS is seamlessly integrated into our FTG solution.

Nancy Brady, one of MH&Co.’s Account Executives, will be attending to answer all of your questions and offering on-site demos.

Join Mitchell Humphrey & Co. at the AGTA Conference 2017!

Mitchell Humphrey & Co.’s (MH&Co.) first Vehicle for Hire conference of the year is the Alicense, keys, and license plateGTA (Airport Ground Transportation Association) Conference from March 26-29, 2017 in Dallas, TX. MH&Co. will be offering innovative ways to automate and streamline your agency’s operations today and in the future.

Technology and automation are key to an organization’s ability to respond to changes in a timely manner. FastTrackGov® enables your agency to do just that. With the built-in flexibility of the Microsoft Dynamics® CRM platform, you are equipped to manage changing requirements with efficiency and streamlined technology.

FastTrackGov manages all of your application, processing, and data collection needs related to drivers, vehicles, and companies/operating authorities, including those of TNCs.

Stop by the MH&Co. booth to learn more! MH&Co. will be sponsoring Tuesday’s breaks.

Want to schedule a webinar? Need more information?
Visit www.fasttrackgov.com/vfh.

Join Mitchell Humphrey & Co. at Booth 208 for the New York Association of Towns Conference 2017

Visit Mitchell Humphrey & Co. (MH&Co.) during the New York Association of Towns Conference held at the New York Marriott Marquis, Booth 208, from February 19 – 21, 2017! 

All your data is at your fingertips with MH&Co.’s FastTrackGov® solutions. 

Mitchell Humphrey & Co.’s FastTrackGov (FTG) offers an easy-to-use suite of web-based solutions for Licensing, Permitting, Code Enforcement, Inspections, Land Management, Environmental technology-touchscreen-interfaceHealth, and Citizen Interaction.  Built on the Microsoft Dynamics® CRM platform, FTG allows you to share data and communicate instantly with all interested parties.  FTG will save time, reduce errors, increase service, and allow your Town to go green!

Nancy Brady, Account Executive at MH&Co., is dedicated to you and your needs.  “I’m very excited to be attending the New York Association of Towns Conference.  It is truly a great show!  I enjoy the networking opportunity and I look forward to learning what has changed for jurisdictions and the new things they are doing.  Our solution, FTG, can be easily configured to accommodate pretty much any department within government.  I love sharing how our solution can accommodate the evolving challenges of these municipalities.  It’s a mutually beneficial learning experience – I hope attendees come away with information that is helpful to them for developing new ways to enhance current processes.”

We invite you to visit us at an event in your area, or learn more about FastTrackGov by scheduling a personalized demonstration at www.fasttrackgov.com/schedule-a-demo.

Helpful Resources

Mitchell Humphrey & Co. is always looking for helpful resource sites to share with businesses and government agencies so they can be the best they can be.

For those with financial backgrounds, such as CPA and CFO, here are a few:
Sales Report

American Institute of CPAs

Beyond BudgetingTM

CFO

Government Finance Officers Association

GovLoop

Grants.govSM

The links below can help provide you with useful information about various related industries and organizations.

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GovCentral Government Jobs, Pay Scales and You

GovLoop Social Network for Government

International Code Council

ICMA Leaders at the Core of Better Communities

Microsoft Government Employee

Sustainable City Network

To find out more about our products, visit mitchellhumphrey.com and fasttrackgov.com.

Disclaimer:  Mitchell Humphrey & Co. and FastTrackGov® cannot guarantee the accuracy of content for these sites.

How to Stay Relevant in the Vehicle for Hire Industry.

In our discussions with regulators in the Vehicle for Hire industry, several issues seem to resonate with all of them.

  • How do we contend with the effects ridesharing companies have on the current regulatory environment?  The legal ramifications of integrating TNCs into the current environment can be overwhelming.  Most regulators have found it necessary to modify their code to accommodate these new entrants.  In addition to effectively enforcing new regulations, they are dealing with the backlash from traditional taxi companies.  Often, when ridesharing companies face a different set of regulations, legal battles ensue.
  • When TNCs are incorporated into the current regulatory framework, how will we handle the mounting paperwork resulting from the influx of new drivers and vehicles into the system?  Whether there are different rules for ridesharing companies vs traditional taxis or not, there are bound to be issues with tracking the rules and to whom they apply.
  • The ridesharing economy is here to stay. How do regulators stay relevant in an economy where regulation is frowned upon?  Do they owe citizens the peace of mind of knowing a background check has been performed on the driver?  Is it their responsibility to level the playing field for traditional VFH companies?

Whatever decisions they ultimately make, regulators are going to need help traversing the new climate.  With FastTrackGov®, you can:

  • Deal with the legal ramifications of the new ridesharing economy and enforce current and new regulations
  • Handle mounting paperwork
  • Stay relevant in the growing rideshare economy

Talk to Us. Get yourself Ahead of the Curve with FastTrackGov.

Stay Ahead of the Curve with FastTrackGov!

b4ad36d8-df90-4f98-90ea-06288ef0b631The face of transportation for hire regulation has changed significantly in the past couple of years.  What it will look like tomorrow, next month, or next year is anybody’s guess.  As transportation regulators, how can you be prepared for the future of regulation when you have no idea what the future holds?  Learn more.

Have questions?
Contact Beth Humphrey-Watts, our vehicle for hire industry specialist.
314-991-2440 X 3021