5 Reasons to Automate Processes

According to thesaurus.com, the opposite of automate is humanize. And a like word is robotize. When thinking about automating processes, I don’t really think humans vs. robots but more along the lines of streamlining or integrating or simplifying.

There are many reasons to automate. FastTrackGov® (FTG) is a fully automated software solution for state and local governments. Which means what? It means one centralized database, improved staff efficiency, processing citizen requests faster, and less paperwork. It also means you can connect with your citizens anytime, anywhere, day or night. They are able to complete online applications for licenses and permits, submit requests and renewals, schedule inspections, and more, with the click of a button (and without ever having to leave home).

Here are five reasons to check out the automated FTG community development product line:

  1. Versatility – Real-time access to all information on each permit application AND from any location in the field from a web-enabled device.
  2. Improved communication – Being able to easily communicate with your citizens is so important. They will appreciate the convenience of online services.
  3. Efficiency – Citizen submissions are routed to the proper department/individuals electronically for review and quick resolution. (Shorter wait time).
  4. Web-based – There are no snow days with FTG. Your citizens can connect with you no matter the weather.
  5. Capabilities – Being built on the Microsoft Dynamics® CRM platform allows for data sharing, business intelligence, and desktop integration.


Automating makes everything easier, and more efficient. With FastTrackGov, automation makes for better citizen service and greater productivity.

Designed specifically for government use, our products can serve almost every agency, department, or special district in cities, counties, and states. Give us a call, email us, or click here to learn more about automating your processes. Or schedule a demonstration here.

Making it doggone easy for pet owners

So many people have pets these days. In fact, 68% of US households, or about 85 million families, own a pet, according to the 2017-2018 National Pet Owners Survey conducted by the American Pet Products Association (APPA). Dogs and cats, and other animals, are our best furry friends. They are treated like one of the family. And, communities have embraced the beloved pet – with pet-friendly retail shops, dog parks, and more. As a representative of the community, wouldn’t you like to offer similar amenities to pet parents and veterinarians? It’s just one more way to connect with your citizens.

Pet Licensing and Vet Connect portals, options within the web-based FastTrackGov® (FTG) solution, make it doggone easy for pet owners and veterinarians to interact with their city clerks and administrators. These pet portals offer a complete suite of automated tools for a pet licensing application, renewal, review and approval, and associated fee payment collection. Tails will wag.

Citizens will enjoy:

  • Automated processes they can submit from their home
  • Paying fees/balances for new and renewed licenses online
  • Quicker turnaround time for their pet requests

Vet offices can:

  • Submit pet license applications and process renewals from their office
  • Issue new or renewal pet tags from the vet’s office
  • Find owner information on stray or lost pets

Clerks/administrators/officials offer:

  • Enhanced citizen satisfaction and added conveniences
  • Faster, more efficient pet licensing and payment processing
  • Better communication with applicants, payers, and approvers

FastTrackGov was developed with community engagement in mind, and their furry friends, too. Licensing, permitting, code enforcement, inspections, land management, environmental health, citizen interaction, along with pet and veterinarian services are the power of FTG.

You’ll get two paws up from vets, pets, and their owners by offering the FTG pet licensing and vet connect applications. Schedule a Demo

Customer (Citizen) Service

Today’s world is very fast-paced and becoming more reliant on digital options. The hustle and bustle of life is quite real, and quite busy. Anything a company, organization, firm, retailer, or government center can do to ease the burden of extra tasks or having to make a trip somewhere will be seen as positive by the citizen or consumer. It’s all about customer (citizen) service, and making things easier and more convenient for them.


FastTrackGov® Citizen Interaction software was developed to streamline processes for you and your staff, but more importantly – your citizens. It is an interactive communications system for your citizens to submit several types of requests, and more, online 24/7/365.

Virtually everything is at your citizen’s fingertips, no matter where they are. They can complete online applications for licenses, simple permits, and construction permits. Plus, they are able to check status and submit requests, schedule inspections, and even make payments, all without leaving their couch.

Your citizens will appreciate the convenience and time-savings. Your staff and you will benefit, too.

Clerks and Administrators can electronically communicate with citizens. They can automatically schedule tasks and issue notifications. They can provide fast, more efficient licensing, permitting, and payment processing.

Officials can easily analyze operational results, improve staff efficiency, as well as reduce administrative costs. AND deliver exceptional customer service by processing citizen requests faster and easier.

Interested in boosting your citizen service? Click here to learn more.

Mitchell Humphrey & Co. (MH&Co.) will be at the Palace at Somerset in New Jersey on Thursday, April 6, to participate in the NJGMIS Conference.

Stop by our booth and see how MH&Co.’s FastTrackGov® (FTG) can provide an easy-to-use suite of web-based solutions for Licensing, Permitting, Code Enforcement, Inspections, Land Management, Environmental Health, Citizen Interaction, and Vehicle for Hire Regulation and Reporting.


Our solution is built on the Microsoft Dynamics® CRM platform so data is easily shared among departments so citizens, office staff, and inspectors can work together fluidly.

MH&Co. also offers an accounting software solution, Financial Management Systems (FMS). FMS provides your organization with maximum control over data, efficiency in business processes, and the ability to make sound fiscal decisions. Additionally, FMS is seamlessly integrated into our FTG solution.

Nancy Brady, one of MH&Co.’s Account Executives, will be attending to answer all of your questions and offering on-site demos.

Join MH&Co. at the NJEHA Conference!

Mitchell Humphrey & Co.’s (MH&Co.) second conference of the year is the New Jersey Environmental Health Association (NJEHA) Conference March 5-7, 2017.  MH&Co. will be located at Booth #206, presenting stimulating information about how to better your environmental health organization.  MH&Co. offers a specialized permitting and code enforcement management system – FastTrackGov®.

FastTrackGov delivers:

  • Automation of all types of permit applications and renewals
  • Exceptional citizen service with online, real-time information and notifications
  • Faster response time with built-in workflows
  • Lower cost per citizen served
  • Ability to easily analyze operational results (requests processed, violations issued, fees, etc.)
  • Enhanced citizen satisfaction with automatic recording, routing, and response to requests
  • Maximized revenue potential with automatic fee computations and online payments
  • Ability to manage risks through enforcement of regulations and control over the process
  • Ability to use tablets in the field
  • A centralized database to all departments

At this conference, you can expect informative and inspirational seminars, featuring expert speakers covering a wide range of environmental and public health topics, an introduction to a multitude of new and existing technologies, products, and services, and networking opportunities with local, state, and national public health professionals.

If you have any questions, or wish to schedule a demo, visit our website at www.fasttrackgov.com/eh.

History of Mitchell Humphrey & Co. – The Beginning

This year Mitchell Humphrey & Co. (MH&Co.) is celebrating 40 years of providing our clients with the answers to their information technology needs.

In the beginning, Mitch Humphrey had a vision.  A vision of providing health care organizations with a way to respond to the rapidly increasing information demands facing their industry.  Organizations had been utilizing decades-old systems and it was time for change.

Mitch’s first client was Vanderbilt University Medical Center, and many more would soon follow.


Mitch Humphrey visiting Vanderbilt University Medical Center.

If you ask him the secret to his success, his humble response would be that he was in the right place at the right time, but it is a very well-known fact there is really a lot more to it than that.  With his background in public accounting, Mitch focused his efforts on creating a financial management system that was “Designed by Accountants for Accountants.”  He rapidly discovered that his philosophy made FMS-80, our first release, a system that was desirable to organizations in a variety of industries.  In addition to health care, first clients of MH&Co. consisted of a wide variety of organizations, including manufacturing, governmental, not-for-profit, service, and distribution.

Mitch’s conservative philosophy, in regards to customer service, was very attractive at a time when many organizations were attempting to move from in-house developed solutions.  These solutions were tailored to their exact requirements.  Finding a replacement was an arduous task.  The problem for the organizations was that it was typically quite difficult and expensive to maintain these systems.  Mitch saw early on that his software would need to be easily customized to meet specific client requirements – without modifying source code.  This is a major benefit of our latest software, FMS III.

Not surprisingly, his first client, Vanderbilt University Medical Center, was exactly in that situation.  They found out quickly there was no out-of-the-box solution that met their sophisticated needs.  From the start, it was a match made in heaven.  Vanderbilt was, in fact, very active in the initial design of the software.

mitch-with-bookAnother fundamental philosophy that Mitch adhered to was to hire and retain outstanding people.  For example, our current Senior Vice-President of Technology, Tom Wolpert, was one of the key original architects of the software.  MH&Co. has many long-term employees like Tom who contribute to the success of our company.  In fact, we have an average tenure of 13 years with over half of our employees having been with us for over 10 years.

There is another crucial element in the success of MH&Co. was Mitch’s business manager, Kathy Humphrey.  Kathy handled all of the administrative aspects of the business so Mitch could focus on his entrepreneurial vision.  Kathy Humphrey, with her attention to detail and commitment to excellence, provided the foundation upon which we operate today.

It is the words of Steve Forbes that can best describe Mitch and Kathy’s value system – “The real source of wealth and capital in this new era is not material things…it is the human mind, the human spirit, and human imagination, and our faith in the future.”  This value system continues to live on at MH&Co. today in how we interact with our employees, our partners, and our clients.

Mitchell Humphrey & Co. | FastTrackGov

Helpful Resources

Mitchell Humphrey & Co. is always looking for helpful resource sites to share with businesses and government agencies so they can be the best they can be.

For those with financial backgrounds, such as CPA and CFO, here are a few:
Sales Report

American Institute of CPAs

Beyond BudgetingTM


Government Finance Officers Association



The links below can help provide you with useful information about various related industries and organizations.


GovCentral Government Jobs, Pay Scales and You

GovLoop Social Network for Government

International Code Council

ICMA Leaders at the Core of Better Communities

Microsoft Government Employee

Sustainable City Network

To find out more about our products, visit mitchellhumphrey.com and fasttrackgov.com.

Disclaimer:  Mitchell Humphrey & Co. and FastTrackGov® cannot guarantee the accuracy of content for these sites.