Are you ready?

Are you ready to take your organization to the next level? Are you ready to improve and personalize citizen relations?  Are you ready to be better equipped to handle an emergency?

If you’re not, you ought to be. It’s 2018 and times have changed. Your citizens and staff want and deserve the best technologies and efficiencies. And you want to be set for any situation.

Let’s talk cloud-based technology. It has become a commonplace term, but does everyone really understand what it means and why it is so important? Simply put, to be cloud-based means that applications and assets are available to users at any time via the internet. The internet is accessible anywhere 24/7/365. With the cloud, you host a software platform via the internet. Your information is there wherever you are (if you have internet access), just like the internet.

Benefits of cloud-based technology:

  • Your data is accessible from anywhere
  • Retrieve all of your applications (without having to download them on multiple computers)
  • Ability to communicate with staff and the community in any circumstance

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Being connected, staying informed, and improving flexibility with the latest technology will help you and your community prepare, respond, and adapt for whatever comes along.

We can help get you where you need to be. Our Mitchell Humphrey & Co. FastTrackGov® software was designed to meet the needs of both your organization and your citizens with exceptional software and services. Our integrated solutions are adaptable and are with you wherever you and your citizens are. With just a click.

Florida bound for BOAF – Booth #26

Next stop on the MH&Co. trade show circuit is the Sunshine State.  We are very excited to be exhibiting at the 2018 Building Officials Association of Florida Annual Conference & Expo in Orlando June 4-5. Building officials and inspectors, plans examiners, and building code compliance experts throughout the state will gather at this professional development conference which includes a 2-day expo.

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We look forward to the opportunity to share our MH&Co. story, and how our web-based software products can really connect – a city to their citizens, and staff within an organization. Attendees will learn all about our FastTrackGov® (FTG) solution, developed especially for state and local governments. Simply put, it is an easy-to-use suite of software for:

  • Licensing
  • Inspections
  • Permitting/Land Management
  • Code Enforcement/Case Management
  • Citizen Interaction
  • And more

It allows for less paperwork and faster communication, improved efficiency and greater productivity. The fully automated FTG makes for better citizen service thanks to real-time access to all information and the convenience of being online.

Not to spoil the surprise but we’ll be doing demos both days, giving away some cool palm trees-Orlandoswag, and there’s even a chance to win a $100 gift card. You’ll definitely want to stop by.

If you can’t make it, don’t worry. Just give us a call at 314-991-2440 and we can take you through a one-on-one demonstration. Or schedule one here: http://www.mitchellhumphrey.com/schedule-a-demo/.

Stop By Booth #33 @ NJ-GMIS

We are off to the NJ-GMIS Technology Conference in Somerset, NJ. Come by and see us on April 12 at our Mitchell Humphrey & Co. booth #33 at The Palace at Somerset Park. And, while you’re there, enter for a chance to win a $100 gift card.

Why stop by and talk with us? We offer an integrated web-based software solution for the whole city that includes financial management, license and case management, community development, permitting, code enforcement, and online citizen services. Designed specifically for governments, our software connects you with your community and at the same time streamlines processes.

Our applications, built on the Microsoft Dynamics® CRM platform, are flexible and easy to share among citizens, office staff, managers, and inspectors.

everything in the palm of your hand

Why choose MH&Co.? We have been providing software and support services to public sector clients for over 40 years – we know technology. We believe in:

  • Comprehensive, easy-to-use software products
  • Adapting our products to meet each client’s unique needs
  • Providing exceptional customer service 110% of the time
  • Staying at the forefront of the industry

We look forward to seeing you at the show. If you can’t make it, you can schedule a one-on-one demonstration at http://www.mitchellhumphrey.com/schedule-a-demo/.

Vehicle for Hire: A Complete Software Solution

Does your agency deal with transportation for hire regulation and reporting requirements for any or all of the following: taxis, limos, TNCs/rideshares, pedicabs, shuttles, private ambulances, horse-drawn carriages, and/or wreckers? It can be difficult and time consuming managing it, right? Well, we are here to help.

Our FastTrackGov® Vehicle for Hire Regulation & Reporting Software will get things automated; improve efficiency and accuracy while maximizing revenue. Pretty great I’d say. It is a complete for-hire vehicle solution.

Times Square New York

FTG is a really robust application. It maintains ongoing, comprehensive history of all activity and supporting documents related to drivers, owners/operating authorities, vehicles, and medallions. It includes the built-in flexibility of the Microsoft Dynamics® CRM platform to manage changing requirements. It offers real-time and instant communications. You can expect easy-to-create dashboards, inquiries, and ad hoc reports, and system-generated alerts, notifications, and email/text capabilities.

Read about the City of Portland, Oregon and their decision to modernize their for-hire vehicle operations.

Drivers, owners/operating authorities, and citizens have online access to:

  • Drivers licenses/permits and renewals
  • Owner/operating authority permits and renewals
  • Vehicle registrations, renewals, and status changes
  • Payment of fees and penalties
  • Instant messaging between portal users and agency staff
  • Various status reports
  • Citizen complaints, requests, and compliments
  • Event reporting (accident, altercation, etc.)
  • Interfaces with TNCs to automatically load driver and/or vehicle data

Vehicle for Hire Regulation & Reporting Software will get your processes organized and ahead of the curve. Accepting, reviewing, and issuing licenses and permits gets a lot easier with minimal data entry for staff, no more incomplete applications, and automated approvals, confirmations, renewal reminders, and overdue notifications. You can manage your inspections and enforcement activities in real time. Electronically view statutes, codes, ordinances, and inspection checklists. Attach photos and/or documents to inspection or citation records. Track cases through appeals, hearings, and court proceedings.

Are you ready to move with the speed of change? We are here to help. Schedule a demo to learn more: https://bit.ly/2CGnw14.

5 Reasons to Automate Processes

According to thesaurus.com, the opposite of automate is humanize. And a like word is robotize. When thinking about automating processes, I don’t really think humans vs. robots but more along the lines of streamlining or integrating or simplifying.

There are many reasons to automate. FastTrackGov® (FTG) is a fully automated software solution for state and local governments. Which means what? It means one centralized database, improved staff efficiency, processing citizen requests faster, and less paperwork. It also means you can connect with your citizens anytime, anywhere, day or night. They are able to complete online applications for licenses and permits, submit requests and renewals, schedule inspections, and more, with the click of a button (and without ever having to leave home).

Here are five reasons to check out the automated FTG community development product line:

  1. Versatility – Real-time access to all information on each permit application AND from any location in the field from a web-enabled device.
  2. Improved communication – Being able to easily communicate with your citizens is so important. They will appreciate the convenience of online services.
  3. Efficiency – Citizen submissions are routed to the proper department/individuals electronically for review and quick resolution. (Shorter wait time).
  4. Web-based – There are no snow days with FTG. Your citizens can connect with you no matter the weather.
  5. Capabilities – Being built on the Microsoft Dynamics® CRM platform allows for data sharing, business intelligence, and desktop integration.

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Automating makes everything easier, and more efficient. With FastTrackGov, automation makes for better citizen service and greater productivity.

Designed specifically for government use, our products can serve almost every agency, department, or special district in cities, counties, and states. Give us a call, email us, or click here to learn more about automating your processes. Or schedule a demonstration here.

Making it doggone easy for pet owners

So many people have pets these days. In fact, 68% of US households, or about 85 million families, own a pet, according to the 2017-2018 National Pet Owners Survey conducted by the American Pet Products Association (APPA). Dogs and cats, and other animals, are our best furry friends. They are treated like one of the family. And, communities have embraced the beloved pet – with pet-friendly retail shops, dog parks, and more. As a representative of the community, wouldn’t you like to offer similar amenities to pet parents and veterinarians? It’s just one more way to connect with your citizens.

Pet Licensing and Vet Connect portals, options within the web-based FastTrackGov® (FTG) solution, make it doggone easy for pet owners and veterinarians to interact with their city clerks and administrators. These pet portals offer a complete suite of automated tools for a pet licensing application, renewal, review and approval, and associated fee payment collection. Tails will wag.

Citizens will enjoy:

  • Automated processes they can submit from their home
  • Paying fees/balances for new and renewed licenses online
  • Quicker turnaround time for their pet requests

Vet offices can:

  • Submit pet license applications and process renewals from their office
  • Issue new or renewal pet tags from the vet’s office
  • Find owner information on stray or lost pets

Clerks/administrators/officials offer:

  • Enhanced citizen satisfaction and added conveniences
  • Faster, more efficient pet licensing and payment processing
  • Better communication with applicants, payers, and approvers

FastTrackGov was developed with community engagement in mind, and their furry friends, too. Licensing, permitting, code enforcement, inspections, land management, environmental health, citizen interaction, along with pet and veterinarian services are the power of FTG.

You’ll get two paws up from vets, pets, and their owners by offering the FTG pet licensing and vet connect applications. Schedule a Demo

Customer (Citizen) Service

Today’s world is very fast-paced and becoming more reliant on digital options. The hustle and bustle of life is quite real, and quite busy. Anything a company, organization, firm, retailer, or government center can do to ease the burden of extra tasks or having to make a trip somewhere will be seen as positive by the citizen or consumer. It’s all about customer (citizen) service, and making things easier and more convenient for them.

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FastTrackGov® Citizen Interaction software was developed to streamline processes for you and your staff, but more importantly – your citizens. It is an interactive communications system for your citizens to submit several types of requests, and more, online 24/7/365.

Virtually everything is at your citizen’s fingertips, no matter where they are. They can complete online applications for licenses, simple permits, and construction permits. Plus, they are able to check status and submit requests, schedule inspections, and even make payments, all without leaving their couch.

Your citizens will appreciate the convenience and time-savings. Your staff and you will benefit, too.

Clerks and Administrators can electronically communicate with citizens. They can automatically schedule tasks and issue notifications. They can provide fast, more efficient licensing, permitting, and payment processing.

Officials can easily analyze operational results, improve staff efficiency, as well as reduce administrative costs. AND deliver exceptional customer service by processing citizen requests faster and easier.

Interested in boosting your citizen service? Click here to learn more.