5 Reasons to Automate Processes

According to thesaurus.com, the opposite of automate is humanize. And a like word is robotize. When thinking about automating processes, I don’t really think humans vs. robots but more along the lines of streamlining or integrating or simplifying.

There are many reasons to automate. FastTrackGov® (FTG) is a fully automated software solution for state and local governments. Which means what? It means one centralized database, improved staff efficiency, processing citizen requests faster, and less paperwork. It also means you can connect with your citizens anytime, anywhere, day or night. They are able to complete online applications for licenses and permits, submit requests and renewals, schedule inspections, and more, with the click of a button (and without ever having to leave home).

Here are five reasons to check out the automated FTG community development product line:

  1. Versatility – Real-time access to all information on each permit application AND from any location in the field from a web-enabled device.
  2. Improved communication – Being able to easily communicate with your citizens is so important. They will appreciate the convenience of online services.
  3. Efficiency – Citizen submissions are routed to the proper department/individuals electronically for review and quick resolution. (Shorter wait time).
  4. Web-based – There are no snow days with FTG. Your citizens can connect with you no matter the weather.
  5. Capabilities – Being built on the Microsoft Dynamics® CRM platform allows for data sharing, business intelligence, and desktop integration.


Automating makes everything easier, and more efficient. With FastTrackGov, automation makes for better citizen service and greater productivity.

Designed specifically for government use, our products can serve almost every agency, department, or special district in cities, counties, and states. Give us a call, email us, or click here to learn more about automating your processes. Or schedule a demonstration here.

Making it doggone easy for pet owners

So many people have pets these days. In fact, 68% of US households, or about 85 million families, own a pet, according to the 2017-2018 National Pet Owners Survey conducted by the American Pet Products Association (APPA). Dogs and cats, and other animals, are our best furry friends. They are treated like one of the family. And, communities have embraced the beloved pet – with pet-friendly retail shops, dog parks, and more. As a representative of the community, wouldn’t you like to offer similar amenities to pet parents and veterinarians? It’s just one more way to connect with your citizens.

Pet Licensing and Vet Connect portals, options within the web-based FastTrackGov® (FTG) solution, make it doggone easy for pet owners and veterinarians to interact with their city clerks and administrators. These pet portals offer a complete suite of automated tools for a pet licensing application, renewal, review and approval, and associated fee payment collection. Tails will wag.

Citizens will enjoy:

  • Automated processes they can submit from their home
  • Paying fees/balances for new and renewed licenses online
  • Quicker turnaround time for their pet requests

Vet offices can:

  • Submit pet license applications and process renewals from their office
  • Issue new or renewal pet tags from the vet’s office
  • Find owner information on stray or lost pets

Clerks/administrators/officials offer:

  • Enhanced citizen satisfaction and added conveniences
  • Faster, more efficient pet licensing and payment processing
  • Better communication with applicants, payers, and approvers

FastTrackGov was developed with community engagement in mind, and their furry friends, too. Licensing, permitting, code enforcement, inspections, land management, environmental health, citizen interaction, along with pet and veterinarian services are the power of FTG.

You’ll get two paws up from vets, pets, and their owners by offering the FTG pet licensing and vet connect applications. Schedule a Demo

Customer (Citizen) Service

Today’s world is very fast-paced and becoming more reliant on digital options. The hustle and bustle of life is quite real, and quite busy. Anything a company, organization, firm, retailer, or government center can do to ease the burden of extra tasks or having to make a trip somewhere will be seen as positive by the citizen or consumer. It’s all about customer (citizen) service, and making things easier and more convenient for them.


FastTrackGov® Citizen Interaction software was developed to streamline processes for you and your staff, but more importantly – your citizens. It is an interactive communications system for your citizens to submit several types of requests, and more, online 24/7/365.

Virtually everything is at your citizen’s fingertips, no matter where they are. They can complete online applications for licenses, simple permits, and construction permits. Plus, they are able to check status and submit requests, schedule inspections, and even make payments, all without leaving their couch.

Your citizens will appreciate the convenience and time-savings. Your staff and you will benefit, too.

Clerks and Administrators can electronically communicate with citizens. They can automatically schedule tasks and issue notifications. They can provide fast, more efficient licensing, permitting, and payment processing.

Officials can easily analyze operational results, improve staff efficiency, as well as reduce administrative costs. AND deliver exceptional customer service by processing citizen requests faster and easier.

Interested in boosting your citizen service? Click here to learn more.

Mitchell Humphrey & Co. (MH&Co.) will be at the Palace at Somerset in New Jersey on Thursday, April 6, to participate in the NJGMIS Conference.

Stop by our booth and see how MH&Co.’s FastTrackGov® (FTG) can provide an easy-to-use suite of web-based solutions for Licensing, Permitting, Code Enforcement, Inspections, Land Management, Environmental Health, Citizen Interaction, and Vehicle for Hire Regulation and Reporting.


Our solution is built on the Microsoft Dynamics® CRM platform so data is easily shared among departments so citizens, office staff, and inspectors can work together fluidly.

MH&Co. also offers an accounting software solution, Financial Management Systems (FMS). FMS provides your organization with maximum control over data, efficiency in business processes, and the ability to make sound fiscal decisions. Additionally, FMS is seamlessly integrated into our FTG solution.

Nancy Brady, one of MH&Co.’s Account Executives, will be attending to answer all of your questions and offering on-site demos.

Join Mitchell Humphrey & Co. at the AGTA Conference 2017!

Mitchell Humphrey & Co.’s (MH&Co.) first Vehicle for Hire conference of the year is the Alicense, keys, and license plateGTA (Airport Ground Transportation Association) Conference from March 26-29, 2017 in Dallas, TX. MH&Co. will be offering innovative ways to automate and streamline your agency’s operations today and in the future.

Technology and automation are key to an organization’s ability to respond to changes in a timely manner. FastTrackGov® enables your agency to do just that. With the built-in flexibility of the Microsoft Dynamics® CRM platform, you are equipped to manage changing requirements with efficiency and streamlined technology.

FastTrackGov manages all of your application, processing, and data collection needs related to drivers, vehicles, and companies/operating authorities, including those of TNCs.

Stop by the MH&Co. booth to learn more! MH&Co. will be sponsoring Tuesday’s breaks.

Want to schedule a webinar? Need more information?
Visit www.fasttrackgov.com/vfh.

Join Mitchell Humphrey & Co. at Booth 208 for the New York Association of Towns Conference 2017

Visit Mitchell Humphrey & Co. (MH&Co.) during the New York Association of Towns Conference held at the New York Marriott Marquis, Booth 208, from February 19 – 21, 2017! 

All your data is at your fingertips with MH&Co.’s FastTrackGov® solutions. 

Mitchell Humphrey & Co.’s FastTrackGov (FTG) offers an easy-to-use suite of web-based solutions for Licensing, Permitting, Code Enforcement, Inspections, Land Management, Environmental technology-touchscreen-interfaceHealth, and Citizen Interaction.  Built on the Microsoft Dynamics® CRM platform, FTG allows you to share data and communicate instantly with all interested parties.  FTG will save time, reduce errors, increase service, and allow your Town to go green!

Nancy Brady, Account Executive at MH&Co., is dedicated to you and your needs.  “I’m very excited to be attending the New York Association of Towns Conference.  It is truly a great show!  I enjoy the networking opportunity and I look forward to learning what has changed for jurisdictions and the new things they are doing.  Our solution, FTG, can be easily configured to accommodate pretty much any department within government.  I love sharing how our solution can accommodate the evolving challenges of these municipalities.  It’s a mutually beneficial learning experience – I hope attendees come away with information that is helpful to them for developing new ways to enhance current processes.”

We invite you to visit us at an event in your area, or learn more about FastTrackGov by scheduling a personalized demonstration at www.fasttrackgov.com/schedule-a-demo.

Helpful Resources

Mitchell Humphrey & Co. is always looking for helpful resource sites to share with businesses and government agencies so they can be the best they can be.

For those with financial backgrounds, such as CPA and CFO, here are a few:
Sales Report

American Institute of CPAs

Beyond BudgetingTM


Government Finance Officers Association



The links below can help provide you with useful information about various related industries and organizations.


GovCentral Government Jobs, Pay Scales and You

GovLoop Social Network for Government

International Code Council

ICMA Leaders at the Core of Better Communities

Microsoft Government Employee

Sustainable City Network

To find out more about our products, visit mitchellhumphrey.com and fasttrackgov.com.

Disclaimer:  Mitchell Humphrey & Co. and FastTrackGov® cannot guarantee the accuracy of content for these sites.