Customer (Citizen) Service

Today’s world is very fast-paced and becoming more reliant on digital options. The hustle and bustle of life is quite real, and quite busy. Anything a company, organization, firm, retailer, or government center can do to ease the burden of extra tasks or having to make a trip somewhere will be seen as positive by the citizen or consumer. It’s all about customer (citizen) service, and making things easier and more convenient for them.

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FastTrackGov® Citizen Interaction software was developed to streamline processes for you and your staff, but more importantly – your citizens. It is an interactive communications system for your citizens to submit several types of requests, and more, online 24/7/365.

Virtually everything is at your citizen’s fingertips, no matter where they are. They can complete online applications for licenses, simple permits, and construction permits. Plus, they are able to check status and submit requests, schedule inspections, and even make payments, all without leaving their couch.

Your citizens will appreciate the convenience and time-savings. Your staff and you will benefit, too.

Clerks and Administrators can electronically communicate with citizens. They can automatically schedule tasks and issue notifications. They can provide fast, more efficient licensing, permitting, and payment processing.

Officials can easily analyze operational results, improve staff efficiency, as well as reduce administrative costs. AND deliver exceptional customer service by processing citizen requests faster and easier.

Interested in boosting your citizen service? Click here to learn more.

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