Mitchell Humphrey recently participated in the 97th Annual ICMA (International City/County Management Association) Conference & Exposition in Milwaukee, Wisconsin.
Approximately 3,000 participants attended sessions on the “new” normal – creating a technological environment for communities to begin easily interacting with their citizens.
The ICMA Conference was an avenue for city and county officials to learn more about streamlining citizen requests through a web portal. This tool allows a citizen to log a complaint on-line about anything from an abandoned house where the grass has not been mowed to graffiti in the park. The city automates the request in the back-end as it is routed to the proper official and updates are made within minutes, not days. Citizens can then receive updates by visiting the portal.
Another great technology showcased was the ability to conduct on-line surveys to determine the popularity of an idea. In addition to the traditional approach of citizens attending council meetings or town halls to present a request, officials were encouraged to consider offering communication boards. This has shown to be a great way to enhance meetings or to find interested citizens for an effective on-line committee. Participants were reminded that having information from more of their constituents would make it easier to make good, informed decisions.
ICMA was a perfect venue for Mitchell Humphrey. We introduced FastTrackGov® to city managers and administrators. This solution helps government organizations use technology to better connect with and serve their constituents. The FTG Connect® web portal allows cities to accept payments for licenses, permits, or other fees. FastTrackGov allows a community to configure its applications to the city ordinances. On-line messaging can be used to track conversations by both officials and citizens. To learn more, visit www.fasttrackgov.com.