Using Social Media to Address and Set Citizen Service Expectations

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From Tim Kiely:

Peter Koht, Economic Development Coordinator for the City of Santa Cruz, CA, presented “Get Involved: Stay Informed” at the 2009 Gov 2.0 Summit.  The presentation focused on how Santa Cruz is using social media tools to interactively communicate with it’s citizens to garner feedback and reset expectations on what services the city can and cannot provide as a result of the current State of California budget crisis. 

While his presentation focused on his city’s issues and approach, the methods and tools used can certainly be effective for municipal governments across the United States to address issues effecting their citizens. 

We invite you to watch the video and provide feedback on ways your municipality is using Social Media to communicate with citizens.

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What’s in Store for Social Media in 2010?

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From Tim Kiely:

What will happen with Social Media in 2010?  Will it continue to increase it’s impact on the way we communicate?  Will it go mobile?  Will it replace email as the most common way to share information on-line?  Will new social media options appear? 

The Harvard Business School recently published an article entitled “Six Social Media Trends for 2010” that attempts to address some of these questions. 

After you have had a chance to read the article, let us know your thoughts and opinions on the future of social media, especially  as it pertains to governments and communicating with their citizens.

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Innovative Crowdsourcing Technology Use by Government

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From Kim Schaefer, CPA:

I recently read an article in Federal Computer Week called “3 Governing Challenges, 3 Web Solutions.”   I am linking back to the original article, because it is worth a read.  It talks about two cities and a federal agency that are innovatively using Gov 2.0 technologies to communicate with their constituents in trying times.

I was particularly intrigued by the story about Santa Cruz, CA because it’s related to the budget crisis faced by state and local government in California.  They have developed an application using a product called UserVoice to solicit citizen feedback on how to deal with their shrinking revenues.  This product also allows citizens to vote on ideas submitted and city representatives to respond to ideas.  I visited the site and several of the ideas that have received a significant number of votes.

I am interested in whether other cities have considered or tried something like this.  We look forward to your replies.

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Top U.S. Digital Cities Announced for 2009

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From Tim Kiely:

Each year, the Center for Digital Government takes a survey of U.S. cities to evaluate how municipalities are integrating information technology into operations to better serve their citizens.  The survey is open to all U.S. cities with a population of 30,000 or more. 

The first-place finishers for 2009 are:

  • Corpus Christi, Texas (Cities of 250,000 or more population)
  • Norfolk, Virginia (Cities of 125,000 – 249,999 population)
  • Santa Monica, California (Cities of 75,000 – 124,999 population)
  • Flower Mound, Texas (Cities of 30,000 – 74,999 population)

To read more about these cities and how they earned the top spots, read the Government Technology Article.  To see the entire list of 2009 Top Digital Cities, visit the Center for Digital Government website. 

Congratulations to all the winners!

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